What AI dispatch software is there for HVAC and plumbing companies?

AI dispatching picks the technician for every job by skill, location, parts on the truck, route and sometimes sales potential, and re-shuffles the board when the day changes. Four tools in the Dispatch, Scheduling & Routing aisle do it, all priced by quote and shaped to your truck count, as checked in October 2026:

• ServiceTitan Dispatch Pro: an add-on for ServiceTitan Pro customers that runs thousands of scenarios on your own history to pick the technician by skill and sales potential.
• Probook: an independent AI dispatch and booking layer for larger residential companies; it also automates most customer chats. Case studies lean HVAC and show dispatcher workloads cut in half.
• FieldCamp: an AI-first platform whose AI Dispatcher assigns by skill, location, SLA and priority and optimizes routes; it can run standalone on top of ServiceTitan or Salesforce, so you can add AI dispatching without replacing your platform. AI usage is metered in credits.
• Fieldproxy: a full field-service platform with unlimited users whose Dispatch Agent matches jobs to techs by skills, parts and route, billed yearly with AI usage at $1 per credit.

Dispatching built into platforms

Workiz Genius Answering books and dispatches by technician skill and availability inside Workiz. Zuper and BuildOps include AI agents that touch dispatch as part of broader operations.

How to evaluate it

Most of these vendors will run a week of your real jobs through the tool in the demo. That's the best way to see whether its dispatch rules match the way your dispatcher already thinks, and it's worth asking for.

Quick answers

Does AI dispatching require ServiceTitan?

No. Dispatch Pro is ServiceTitan's own add-on, but Probook, FieldCamp and Fieldproxy are independent; FieldCamp can even run on top of ServiceTitan or Salesforce.

How much does AI dispatching cost?

All four tools are priced by quote, shaped to the number of trucks you run.